No Refund Policy

At Rastafari Wellness, we are committed to delivering high-quality prescription-based wellness products while maintaining the highest standards of safety, hygiene, and regulatory compliance. Due to the nature of our products and the processes involved in prescription verification, order fulfillment, and payment processing, we have established the following Refund, Cancellation & Replacement Policy.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. No Refund or Exchange for Opened Products

For health, safety, and regulatory reasons, all prescription-based products sold by Rastafari Wellness are non-returnable and non-exchangeable once:

• The product has been opened.
• The safety seal has been broken.
• The product has been used or partially consumed.
• The product has been tampered with in any manner.

This policy is implemented to ensure the integrity and safety of all prescription products supplied to our customers.

2. Cancellation Policy

A. Cancellation Before Dispatch

Orders may be cancelled only if they have not been dispatched from our warehouse.

B. Prepaid Orders

If a prepaid order is cancelled before dispatch, a ₹99 Cancellation & Processing Fee will be deducted from the refund amount.

This deduction covers:

• Payment Gateway Charges
• Banking Charges
• Transaction Processing Charges
• Operational & Administrative Costs
• Service Charges

The remaining balance will be refunded to the original payment method.

C. Cash on Delivery (COD) Orders

Cash on Delivery orders may be cancelled before dispatch without any cancellation fee.

D. Orders That Cannot Be Cancelled

Orders cannot be cancelled once:

• The order has been dispatched.
• The shipment has been handed over to the courier partner.
• Prescription verification has been completed and the order has entered the fulfillment process.
• The product has been delivered.

3. Prescription Verification Cancellation

As our products are prescription-based, every order is subject to prescription verification.

If:

• A valid prescription is not provided,
• The prescription is rejected by our consulting physician,
• The customer fails to complete the required consultation,

Rastafari Wellness reserves the right to cancel the order.

For prepaid orders cancelled under these circumstances, ₹99 will be deducted towards payment gateway, operational, and processing charges. The remaining amount will be refunded to the original payment method.

4. Replacement Policy

We take utmost care in packing every order. However, if you receive:

• A damaged product
• A broken product
• A leaking product
• A tampered package
• Missing items
• Incorrect product(s)

Please notify us within 3 (three) calendar days from the date of delivery.

Claims made after this period may not be eligible for replacement or refund.

5. Mandatory Opening Video Requirement

To ensure a fair and transparent claim verification process, an uninterrupted opening (unboxing) video is mandatory for all replacement requests.

This requirement applies to claims involving:

• Missing items
• Damaged products
• Broken products
• Leaked products
• Wrong products received
• Tampered packages
• Incomplete orders

The opening video must:

• Clearly show the sealed parcel before opening.
• Display the shipping label with the order details.
• Show the package being opened in one continuous recording without any cuts, pauses, or edits.
• Clearly display all contents immediately after opening.

Replacement or refund requests submitted without a valid opening video will not be accepted.

This requirement helps us investigate claims accurately and protects both our customers and our business from fraudulent claims.

6. Supporting Documents Required

For any replacement request, customers must provide:

• Order Number
• Clear photographs of the outer package
• Clear photographs of the product(s)
• Mandatory uninterrupted opening video
• Description of the issue

Failure to provide the required evidence may result in rejection of the claim.

7. Claim Verification

Upon receiving your request, our Quality Assurance Team will review all submitted evidence.

If the claim is found to be genuine, Rastafari Wellness may, at its sole discretion:

• Replace the product, or
• Issue a refund (only where replacement is not possible).

The decision of Rastafari Wellness regarding claim verification shall be final.

8. Refund Policy

Refunds are issued only under the following circumstances:

• Approved replacement is not possible.
• The order is cancelled before dispatch (after deducting applicable charges).
• The company is unable to fulfill the order.
• Any other situation where Rastafari Wellness approves a refund.

Refunds will not be provided for:

• Opened products.
• Used products.
• Products with broken seals.
• Claims submitted after 3 days of delivery.
• Claims without the mandatory opening video.
• Customer dissatisfaction after product usage.
• Incorrect orders placed by the customer.

9. Refund Processing Time

Approved refunds will be processed to the original payment method used during purchase.

Depending on your bank or payment provider, refunds generally take 5–10 business days to reflect in your account.

10. Non-Refundable Charges

The following charges are non-refundable wherever applicable:

• Payment Gateway Charges
• Banking Charges
• Processing Charges
• Shipping Charges
• Cash on Delivery Charges
• Service Charges
• Convenience Fees
• ₹99 Cancellation & Processing Fee for eligible prepaid order cancellations

11. Delivery Issues

If your shipment is returned due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery
• Failure to collect the shipment

Any refund or reshipment shall be subject to review by Rastafari Wellness. Applicable shipping, return shipping, and operational charges may be deducted before processing any refund.

12. Contact Us

For cancellations, refunds, replacements, or damaged product claims, please contact our Customer Support Team:

Email: info@rastafariwellness.com

Please include your Order Number and all required supporting documents for faster resolution.

13. Changes to this Policy

Rastafari Wellness reserves the right to modify, amend, or update this Refund, Cancellation & Replacement Policy at any time without prior notice.

The latest version published on our website shall supersede all previous versions.

14. Acceptance of this Policy

By placing an order with Rastafari Wellness, you acknowledge that:

• You have read and understood this Refund, Cancellation & Replacement Policy.
• You agree to the ₹99 Cancellation & Processing Fee applicable to eligible prepaid order cancellations.
• You understand that prescription-based products are non-returnable once opened.
• You agree that an uninterrupted opening video is mandatory for all replacement requests involving damaged, missing, incorrect, leaked, or tampered products.
• You agree to comply with all terms and conditions outlined in this policy.

Rastafari Wellness
Customer Support: info@rastafariwellness.com

Policy Details:

1. No Refund or Exchange for Opened Products:

    Once a prescription product has been opened or its seal has been broken, we cannot accept returns, provide refunds, or allow exchanges. This policy is in line with regulatory and health guidelines to ensure the safety and integrity of prescription medications.

2. Notification of Damaged or Broken Products:

 In the rare event that you receive a damaged or broken prescription product, we must be notified within three (3) days from the date of delivery. To report such cases, please contact our customer support team promptly.

3. Return Process for Damaged Products:

If you receive a damaged or broken product and report it within the three-day timeframe, we will take the following steps to address your concern:

    a. We will request supporting evidence, such as clear photographs of the damaged product and its packaging, as well as a description of the damage.

    b. Upon review and verification, we will initiate the return process. This may involve providing a replacement product or issuing a refund at our discretion.

4. Refund Method:

    In cases where a refund is approved for damaged or broken products, the refund will be processed using the original payment method used for the purchase.

Exceptions:

This “No Refund Policy” does not affect your statutory rights under applicable consumer protection laws. In cases where the law requires us to provide a refund or exchange, we will comply with these legal obligations.

Contact Information:

If you have any questions, concerns, or need to report a damaged product, please contact our customer support team. You can reach us through info@rastafariwellness.com.

Note:

This “No Refund Policy” is subject to change at our discretion. We encourage you to review this policy periodically for any updates or amendments. By making a purchase from us, you acknowledge and accept the terms and conditions outlined in this policy. Thank you for your understanding and cooperations