We (Rastafari Wellness) endeavour to process and dispatch confirmed orders within a reasonable period after completion of prescription verification process, and other order-processing requirements by the Rastafari Wellness team. Orders will be shipped to the delivery address provided by the user/customer at the time of placing the order.

The estimated delivery time displayed on the website or communicated to the user/ customer is only approximate delivery timeline and may vary depending upon following circumstances:

1. delivery location
2. courier availability
3. weather conditions
4. public holidays
5. transportation delays
6. any other circumstances beyond our reasonable control.

Further, the user/customer is responsible for providing a complete and accurate delivery address, including the correct name, contact number, postal code, landmark location and other information required for successful delivery. We shall not be responsible for delays, failed deliveries or additional delivery costs arising from an incorrect or incomplete address or the customer’s failure to provide necessary information.

Where an order will not be processed or dispatched until the prescription is verified.

Once an order has been dispatched, the customer may track his parcel at any time. Delivery timelines may be affected by circumstances beyond our control, and a delay in delivery shall not or automatically entitle the customer/user to a refund.

If a shipment is returned to us because the customer provided an incorrect address, was unavailable to receive the shipment, refused delivery, failed to collect the shipment or otherwise caused the delivery to fail, any re-shipment or refund shall be subject to our review and may be subject to applicable shipping, return-shipping and processing charges.

The user may Replace the Product in following circumstances:

1. In the event of Genuine manufacturing defect; or
2. Product is damaged in-transit; or
3. Incorrect product is received.

In such events the user shall send clear pictures and the video of the said defective or damaged or incorrect product within the span of 48 hours upon receiving the delivery of the said products, Rastafari Wellness will be happy to offer a Replacement to user which will be processed in 3-4 working days (after the product is received by the Rastafari Wellness team). If any user makes a claim after this prescribed time period, then his/her claim will not be entertained. Also, the claim shall be assessed by Rastafari Wellness team on the basis of the information and evidence submitted, together with applicable product, shipping and regulatory records and the approved replacement shall be processed and dispatched to the user/customer in accordance with the applicable delivery mode and timeline.

Furthermore, the User may Replace the Product the if he/she receives:

1. A damaged product
2. A broken product
3. A leaking product
4. A tampered package
5. Missing items
6. Incorrect product(s)

The user has to send a video of the product showing:

1. Sealed parcel before opening.
2. Display the shipping label with the order details.
3. Clearly display all contents immediately after opening.
4. Video must be continuous without any cuts.
5. Video must be sent within the period of 24 hours upon receiving the delivery.

Along with the above parameters, the user has to submit/provide the following mandatory details. If the user fails to provide, then it may result in the rejection of the claim for the Replacement.

1. Order number
2. Clear Photographs of the outer package
3. Clear package of the product/s
4. Mandatory uninterrupted opening video.
5. Description of the issue.

Upon receipt of receiving required information and the completion of the claim verification process, the Rastafari Wellness will Replace the product or issue refund (if Replacement is not possible) within 7-14 working days.

Order may be cancelled only if it is cancelled before it out for delivery/dispatched from the warehouse and the Orders cannot be cancelled once:

1. the order has been dispatched,
2. the shipment has been handed over to the courier partner,
3. Prescription verification has been completed and
4. the order has entered the fulfillment process,
5. the product has been delivered.

It is important to note here that Rastafari Wellness has the right to cancel the order of the user/ customer if a valid prescription is not provided, the prescription is rejected by our consulting physician and the customer fails to complete the required consultation as our products are prescription-based and the orders are subject to prescription verification.

The user can make payment of their order in following ways:

1. Prepaid Orders.
2. Cash On Delivery.

Refunds are generally not available except only under following circumstances;

1. where an order is cancelled before dispatch and where the user has paid the entire order amount.
2. Where payment is accepted but Rastafari Wellness is unable to fulfil an accepted order.
3. Where there is a genuine product-related defect.
4. Where the Replacement is reasonably not possible and the user has paid the entire order amount.

It is important to note here that the Approved refunds shall be processed to the user/customer and it may take 7-14 working days to reflect in the customer’s account, depending upon the relevant bank, payment gateway or payment service provider.

User is not entitled for the refund if user failed to provide mandatory uninterrupted video showing the genuine product related defect.

User shall take note that in the event of the Cancellation and Replacement of the Order, Rs. 199/- shall be deducted from the refund amount as Cancellation & Processing Fee.

If the refund amount is paid by any member from the Rastafari Wellness team from their own account, then it is deemed that the payment is made by the Rastafari Wellness team.

For Shipping, Replacement, Cancellation and refunds product claims, please contact our Customer Support Team:

Email: info@rastafariwellness.com

Cell: 18002026572/ 7718994078.