We (Rastafari Wellness) endeavour to process and dispatch confirmed orders within a reasonable period after completion of prescription verification and other order-processing requirements by the Rastafari Wellness team. Orders will be shipped to the delivery address provided by the user/customer at the time of placing the order.

The estimated delivery time displayed on the website or communicated to the user/customer is approximate and may vary depending on:

1. Delivery location
2. Courier availability
3. Weather conditions
4. Public holidays
5. Transportation delays
6. Other circumstances beyond our reasonable control

The user/customer is responsible for providing a complete and accurate delivery address, including the correct name, contact number, postal code, landmark and other information required for successful delivery. We shall not be responsible for delays, failed deliveries or additional delivery costs arising from an incorrect or incomplete address or the customer’s failure to provide necessary information.

Orders will not be processed or dispatched until the prescription has been verified.

Once an order has been dispatched, the customer may track the parcel. Delivery timelines may be affected by circumstances beyond our control, and a delay in delivery does not automatically entitle the customer/user to a refund.

If a shipment is returned to us because the customer provided an incorrect address, was unavailable to receive the shipment, refused delivery, failed to collect the shipment or otherwise caused delivery to fail, any re-shipment or refund shall be subject to our review and may be subject to applicable shipping, return-shipping and processing charges.

A replacement may be requested in the following circumstances:

1. A genuine manufacturing defect
2. Product damaged in transit
3. Incorrect product received

In such cases, the user should submit clear photographs and a video of the defective, damaged or incorrect product within 48 hours of delivery. Rastafari Wellness will assess the claim based on the information and evidence submitted, together with applicable product, shipping and regulatory records.

An approved replacement will be processed within 3–4 working days after the product is received by the Rastafari Wellness team. Claims submitted after the stated period may not be entertained. Approved replacements will be dispatched in accordance with the applicable delivery mode and timeline.

A replacement may also be requested for:

1. A damaged product
2. A broken product
3. A leaking product
4. A tampered package
5. Missing items
6. Incorrect product(s)

The customer must provide a clear, continuous video showing:

1. The sealed parcel before opening
2. The shipping label with the order details
3. All package contents immediately after opening
4. The complete opening process without cuts or edits
5. The video recorded within 24 hours of receiving the delivery

The following information must also be submitted. Failure to provide the required details may result in rejection of the replacement claim.

1. Order number
2. Clear photographs of the outer package
3. Clear photographs of the product(s)
4. Mandatory uninterrupted unboxing video
5. Description of the issue

After the required information is received and the claim verification process is completed, Rastafari Wellness will replace the product or issue a refund if replacement is not reasonably possible. The stated processing period is 7–14 working days.

Orders may be cancelled only before dispatch or before the order is out for delivery. Orders cannot be cancelled once:

1. The order has been dispatched
2. The shipment has been handed over to the courier partner
3. Prescription verification has been completed and the order has entered the applicable fulfillment process
4. The product has been delivered

Rastafari Wellness reserves the right to cancel an order if a valid prescription is not provided, the prescription is rejected by the consulting physician, or the customer fails to complete the required consultation. Products are prescription-based, and orders are subject to prescription verification.

Customers may pay for their orders using the following methods, where available at checkout:

1. Prepaid orders
2. Cash on Delivery (COD)

Refunds are generally unavailable except in the following circumstances:

1. An order is cancelled before dispatch and the customer has paid the full order amount.
2. Payment has been accepted but Rastafari Wellness is unable to fulfil an accepted order.
3. A genuine product-related defect is established.
4. Replacement is reasonably not possible and the customer has paid the full order amount.

Approved refunds will be processed to the customer. It may take 7–14 working days for the amount to reflect in the customer’s account, depending on the relevant bank, payment gateway or payment service provider.

A claim involving a product-related defect may be rejected if the customer fails to provide the mandatory uninterrupted video showing the claimed issue.

A ₹199 cancellation and processing fee may apply to eligible cancellations and replacement-related cases, in accordance with the applicable policy.

If a refund is paid by a member of the Rastafari Wellness team from their own account, the payment will be treated as a payment made by the Rastafari Wellness team.